Frequently Asked Questions

Welcome to the FeelGood Store FAQ page—your source for frequently asked questions about our online adult store.

General Questions

Yes we do! You can view our Sizing Charts here to help you find the right size when shopping for sex lingerie.
Subscribe:
Simply enter your email address where it says "Sign up for Emails."
Unsubscribe:
You may unsubscribe by clicking the link at the bottom of any promotional email.
Customer Service Emails
Unsubscribing from our promotional emails will not affect communications from our customer service department. You will continue to receive order and shipping notifications via email.
Yes, we do! You can find more information on our affiliate program and sign up here. Our affiliates are part of our sex-positive community sharing tips and products that can make you feel good! Plus, affiliates can earn up to 20% commission through this program.
You can contact us with details about your request or concern. Our team is here to help you feel good about your purchase!
You can sign up for our promotional emails to receive periodic discounts in your inbox.
During checkout, enter the promotional code in the box for Promotion, Discount, or Coupon Codes.

Yes we do! You can view our Sizing Charts here to help you find the right size when shopping for sex lingerie.
Yes, we do! You can find more information on our affiliate program and sign up here. Our affiliates are part of our sex-positive community sharing tips and products that can make you feel good! Plus, affiliates can earn up to 20% commission through this program.
You can sign up for our promotional emails to receive periodic discounts in your inbox.

Subscribe:
Simply enter your email address where it says "Sign up for Emails."
Unsubscribe:
You may unsubscribe by clicking the link at the bottom of any promotional email.
Customer Service Emails
Unsubscribing from our promotional emails will not affect communications from our customer service department. You will continue to receive order and shipping notifications via email.
You can contact us with details about your request or concern. Our team is here to help you feel good about your purchase!
During checkout, enter the promotional code in the box for Promotion, Discount, or Coupon Codes.

Order Questions

Yes, you can place an order without having an account. Simply choose the option to checkout as a guest.
If you haven’t received an email confirmation within 24 hours, check your junk mail folders or email us for assistance.
If you’re unhappy with the item you purchased, refer to our return policy to confirm it’s able to be returned. If it is, please click here for our order return portal.
We process all orders within 1-2 business days. Processing for orders charged to a major credit card or debit card will begin the following business day.
Out-of-stock items, personalized items, and items shipped directly from the manufacturer take longer to process.
To check your order status, enter your order number under "Order Status" from the dropdown menu. Alternatively, log in to see your most recent order status automatically displayed. You can also select "Order History" to view your past orders.
Click here to view our Holiday Shipping Deadlines.

Yes, you can place an order without having an account. Simply choose the option to checkout as a guest.
If you’re unhappy with the item you purchased, refer to our return policy to confirm it’s able to be returned. If it is, please click here for our order return portal.
To check your order status, enter your order number under "Order Status" from the dropdown menu. Alternatively, log in to see your most recent order status automatically displayed. You can also select "Order History" to view your past orders.

If you haven’t received an email confirmation within 24 hours, check your junk mail folders or email us for assistance.
We process all orders within 1-2 business days. Processing for orders charged to a major credit card or debit card will begin the following business day.
Out-of-stock items, personalized items, and items shipped directly from the manufacturer take longer to process.
Click here to view our Holiday Shipping Deadlines.

Shipping Questions

We are sorry, but we do not ship outside of the United States at this time.
We ship many of our items to Alaska and Hawaii, but Expedited and Express shipping options are not available. Additional charges may be required for deliveries outside the 48 contiguous states.
When sending an order to an APO/FPO address, place APO or FPO in the city box and select the corresponding APO or FPO in the state box. It’s not necessary to add AA, AE, or AP. Once you provide the zip code, our system automatically selects the correct destination.
Please allow 3 additional weeks for guaranteed Thanksgiving and Christmas delivery.*
*This applies only to credit-approved orders of in-stock items delivered to the continental U.S. and does not include items requiring extra delivery time.
Shipping restrictions (if any) will appear in the "Shipping Restrictions & Policies” tab at the bottom of the product page. Adding your ZIP Code in the textbox will also reveal any specific restrictions.
Click here to view additional charges based on size/weight.
Save on shipping & processing each time you send one gift to any address. Shipping & processing is already included in the price—at a reduced rate!
(Delivery Included gifts delivered outside the connecting 48 states require an additional charge.)
- Standard delivery: 7-10 business days
- Expedited delivery: 3-4 business days
- Express delivery: 1-2 business days
Delivery times apply only to approved orders of in-stock items delivered to the continental U.S. We cannot guarantee arrival times for items that require extra delivery time and orders going to destinations outside standard delivery areas.
Selection of your carrier is based on your location, the size and type of the item, and the speed of delivery requested.
If your order has been damaged during shipment, please notify us at the earliest.
Our mission is to help you feel good, so if you're not 100% satisfied with your purchase, please write to us for assistance.

We are sorry, but we do not ship outside of the United States at this time.
When sending an order to an APO/FPO address, place APO or FPO in the city box and select the corresponding APO or FPO in the state box. It’s not necessary to add AA, AE, or AP. Once you provide the zip code, our system automatically selects the correct destination.
Please allow 3 additional weeks for guaranteed Thanksgiving and Christmas delivery.*
*This applies only to credit-approved orders of in-stock items delivered to the continental U.S. and does not include items requiring extra delivery time.
Click here to view additional charges based on size/weight.
- Standard delivery: 7-10 business days
- Expedited delivery: 3-4 business days
- Express delivery: 1-2 business days
Delivery times apply only to approved orders of in-stock items delivered to the continental U.S. We cannot guarantee arrival times for items that require extra delivery time and orders going to destinations outside standard delivery areas.
If your order has been damaged during shipment, please notify us at the earliest.

We ship many of our items to Alaska and Hawaii, but Expedited and Express shipping options are not available. Additional charges may be required for deliveries outside the 48 contiguous states.
Shipping restrictions (if any) will appear in the "Shipping Restrictions & Policies” tab at the bottom of the product page. Adding your ZIP Code in the textbox will also reveal any specific restrictions.
Save on shipping & processing each time you send one gift to any address. Shipping & processing is already included in the price—at a reduced rate!
(Delivery Included gifts delivered outside the connecting 48 states require an additional charge.)
Selection of your carrier is based on your location, the size and type of the item, and the speed of delivery requested.
Our mission is to help you feel good, so if you're not 100% satisfied with your purchase, please write to us for assistance.

Web & Account Questions

You must be signed in to your account to view or add a product to your wish list. Click on the Wish Lists link at the bottom of any web page to view it. Below most products is an "Add to Wish List" button; select size/color options before adding something to your list.
If you're having problems viewing our website, clear your browser's cache and refresh the page. You can also try closing all programs and restarting your computer.
To access your account information and more, hover over "My Account," and click “Sign In.”
Visit "My Account" to update your account information.
Your password is completely confidential and inaccessible to others. Click here to view our Privacy Policy.

You must be signed in to your account to view or add a product to your wish list. Click on the Wish Lists link at the bottom of any web page to view it. Below most products is an "Add to Wish List" button; select size/color options before adding something to your list.
To access your account information and more, hover over "My Account," and click “Sign In.”
Your password is completely confidential and inaccessible to others. Click here to view our Privacy Policy.

If you're having problems viewing our website, clear your browser's cache and refresh the page. You can also try closing all programs and restarting your computer.
Visit "My Account" to update your account information.