New to our site? View our Online Shopping Guide

Which web browser should I use to view your site?

We recommend that you use version 6.0 or higher of Microsoft Internet Explorer. If you are using a Mozilla browser, we recommend Mozilla Firefox 2.0 or higher. If you have a previous version of one of these browsers, you can download a free copy of the latest version of Microsoft's Internet Explorer and Mozzilla's Firefox from their web sites.

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Why is my checkout screen blank? Why do no choices appear in the drop down menus?

It is possible that the web browser you use is not compatible with our website. If you are not using a current version of your browser, we would appreciate hearing from you. If you could provide us with your browser, browser version, the item numbers you were trying to order, and any other pertinent information, we can then make the appropriate adjustments so that your browser type will be compatible with our website. In the interim, our operators can take your order over the phone toll free at 1-866-439-4572.

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Where are your sale items?

Our "Clearance" section offers great savings on fully guaranteed products. In the "Clearance" section, be sure to look at "Feel Good Store Outlet" for extra special savings on limited items. These offers change frequently so visit often for the best deals.

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I know you carry this item, but I couldn't find it on your site. Can I still order it?

Yes, not every item in our catalogs is featured online, but almost all catalog items can be ordered online with "order from a catalog" which is on the top of every page. To use the “order from a catalog” feature, choose the desired catalog, enter the page number and click on your selection.

If you are still having trouble finding the item you've seen in our catalogs, please send us a note through the Contact Customer Service link which is located on the bottom of each page.

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How do I enter my Credit Card information?

Enter your credit card account number in the appropriate field without any spaces or dashes or register and your credit card information will be filled in automatically.

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When will my order arrive?

You can expect in-stock items to be processed and shipped out of our facility within a 48 hour period. Items sent via regular shipping should arrive within 5 to 10 business days from the date of order. Items sent via our Express Delivery can be expected in 3-4 business days after leaving our facility. For Hawaii and Alaska, please allow 4-6 weeks. To keep you informed of the status of your order we email you two confirmations (provided that we have your correct email address) one indicating that your order has been processed and the other indicating that your order has been shipped.

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Can I check the status of my order or backorder online?

Yes, you can check the status of your order online. Click on the button that says order status. Any of our Customer Service Associates would be happy to check the status for you, either via the Contact Customer Service link, located on the bottom of each page, or by calling toll free 1-866-439-4572.

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When is my credit card charged for items in stock or on backorder?

Your card is charged when the backordered item becomes available. If your order includes both in-stock and backordered items, you will initially be charged only for the in-stock portion of your order. The backordered portion is charged to your account when the remaining item or items become available.

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How do I return an item I have received?

On the back of most packing slips is a return/exchange form with our convenient pre-paid, pre-addressed EZReturnLabel™ that's included in most order shipments (except for some heavy items and items sent outside the continental U.S.). Our EZReturnLabel™ doesn't require postage up front. A flat-rate return charge will be deducted automatically from your merchandise credit. Simply place the merchandise back in its originally packaging and affix the handy adhesive EZReturnLabel™ over the original shipping label. Then, within 30 days of merchandise receipt, drop the package in the mailbox at home or office, give it to your postal carrier, or take it to the post office without having to wait in line.

If you no longer have your packing slip, please send a note with your merchandise that includes your order number, name, and address, and specify whether you would like a refund or an exchange. Please be sure to include the item numbers of the items you wish to receive in exchange as well. Send to: Andrea Powers - Customer Service, 6864 Engle Road, Cleveland, OH 44130.


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When can I expect my refund for my returned merchandise or to receive the items I wanted in exchange?

Typically, returns are processed within two business days of receipt, and refund checks are issued twice a week. Exchanges are processed in that same two-day window, and then are subject to our normal 7-10 day delivery time.

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Why do you sometimes send me something different (size, style or color) than what I ordered?

In some cases we substitute a like product, size or color for the item that you ordered. We only do this in those cases where the substitution makes sense (e.g., it is a close match in color, style or size to what you selected). If you aren't happy with the substitute, please return it. Total customer satisfaction is always guaranteed.

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Why do you sell testers and items that are marked "not for sale"?

Leading cosmetic and fragrance manufacturers want you to try their products, so they produce items marked "sample-not for sale", trial size, or "gift-not for individual sale"". When manufacturers' promotions end, we buy these items and offer them to you at great savings.

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How do I contact Feel Good Store?

Having problems? Need questions answered? Here are all the ways that you can contact us here at Feel Good Store:

Can I place an order without registering?

Yes, you can. You can also check your order status by clicking on the order status button on the top navigation bar, but registering will give you access to more information about your order.

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What will you do with my information after I register?

Personal information relating to you and your order history are only available to you if you provide the correct password that you create. After providing your password, you can edit or delete your information at any time. For more information on our privacy policy, click here.

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What if I forget my password?

Since we know that this happens sometimes, we have added a reminder question so that you can be reminded of your password. You created the question when you registered. So click on "forgot your password?" and your question will pop up, answer it correctly and you will be given your password. If you still don't remember your password, click on "Get Password" and your password will appear. You will need to re-enter your credit card information as we have removed it from our system for your protection.

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How do you know my name when I visit your site?

We use cookies to recognize you and your preferences to make shopping easier. Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. The use of cookies is standard on the internet and many major websites use them. Cookies store on your computer do not contain any personal identifiable information. If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. Remember, if you choose to do this, you will not be able to take full advantage of some of Feel Good Store.com's features (e.g. personalization and storage of shopping cart items).

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When I enter my name during registration, is it secure?

We use the Secure Socket Layer (SSL) protocol, which is the most advanced consumer online security technology available, to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Feel Good Store.com.

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When I register, will I be receiving Feel Good Store catalogs by mail?

No, to get one of our fine catalogs you will need to visit our "free catalog" page separately. To request a catalog,
click here.

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What is the “priority replacement charge” in my shopping cart?

The priority replacement charge guarantees the speedy replacement of lost/damaged merchandise at no additional charge to you.

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What is the Feel Good Store Rewards Program?

Feel Good Store is now offering a great benefit to our customers, called the Feel Good Store Rewards Program. For an annual fee $19.99 the Feel Good Store rewards program is guaranteed to save you money throughout the year. Benefits of the Feel Good Store Rewards program include $5.95 shipping and handling on all orders & 10% off each order including the order in which you sign up to become a Rewards member. You will also be sent specials, and have access to a special toll free number for Rewards members only.

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How is my sales tax calculated?

Sales tax is only collected when shipping to Ohio or New Jersey, at an appropriate tax rate according to the Ohio or New Jersey shipping address zip code.

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