Frequently Asked Questions
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Call us toll free at 1-866-439-4572, 8:00am to 9:00pm EST,
Monday through Friday.
|New to our site? View our Online Shopping Guide|
recommend that you use version 8.0 or higher of Microsoft Internet Explorer. If you are
using a Mozilla browser, we recommend Mozilla Firefox 32.0 or higher. If you are
using a Google browser, we recommend Google Chrome 37.0 or higher.
If you have a previous version of one of these browsers, you can download
a free copy of the latest version of
Microsoft's Internet Explorer,
Mozilla's Firefox, or
Google Chrome from their web sites.
It is possible that the web browser you use is not compatible with our
website. If you are not using a current version of your browser, we
would appreciate hearing from you. If you could provide us with your
browser, browser version, the item numbers you were trying to order,
and any other pertinent information, we can then make the appropriate
adjustments so that your browser type will be compatible with our
website. In the interim, our operators can take your order over the
phone toll free at 1-866-439-4572.
section offers great savings on fully guaranteed products. These offers change frequently
so visit often for the best deals.
not every item in our catalogs is featured online, but almost all
catalog items can be ordered online with "order from a catalog" which
is on the top of every page. To use the "order from a catalog" feature,
choose the desired catalog, enter the page number and click on your
your credit card account number in the appropriate field without any
spaces or dashes or register and your credit card information will be
filled in automatically.
You can expect in-stock items to be processed and shipped out of our
facility within a 48 hour period. Items sent via regular shipping
should arrive within 5 to 10 business days from the date of order.
Items sent via our Express Delivery can be expected in 3-4 business
days after leaving our facility. For Hawaii and Alaska, please allow
4-6 weeks. To keep you informed of the status of your order we email
you two confirmations (provided that we have your correct email
address) one indicating that your order has been processed and the
other indicating that your order has been shipped.
you can check the status of your order online. Click on the button that
says order status. Any of our Customer Service Associates would be
happy to check the status for you, either via the Contact Customer
Service link, located on the bottom of each page, or by calling toll
card is charged when the backordered item becomes available. If your
order includes both in-stock and backordered items, you will initially
be charged only for the in-stock portion of your order. The backordered
portion is charged to your account when the remaining item or items
On the back of most packing slips is a return/exchange form with our
convenient pre-paid, pre-addressed EZReturnLabel™ that's included in
most order shipments (except for some heavy items and items sent
outside the continental U.S.). Our EZReturnLabel™ doesn't require
postage up front. A flat-rate return charge will be deducted
automatically from your merchandise credit. Simply place the
merchandise back in its originally packaging and affix the handy
adhesive EZReturnLabel™ over the original shipping label. Then, within
30 days of merchandise receipt, drop the package in the mailbox at home
or office, give it to your postal carrier, or take it to the post
office without having to wait in line.
returns are processed within two business days of receipt, and refund
checks are issued twice a week. Exchanges are processed in that same
two-day window, and then are subject to our normal 7-10 day delivery
some cases we substitute a like product, size or color for the item
that you ordered. We only do this in those cases where the substitution
makes sense (e.g., it is a close match in color, style or size to what
you selected). If you aren't happy with the substitute, please return
it. Total customer satisfaction is always guaranteed.
cosmetic and fragrance manufacturers want you to try their products, so
they produce items marked "sample-not for sale", trial size, or
"gift-not for individual sale". When manufacturers' promotions end, we
buy these items and offer them to you at great savings.
Having problems? Need questions answered? Here are all the ways that you can contact us here at Feel Good Store:
Online: Click Contact Customer Service link located in the bottom part of each page and type in your question and/or comments and click on the submit button to send. You can choose to do this anonymously or you can provide your name, address and e-mail address so we can get back with you.
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you can. You can also check your order status by clicking on the order
status button on the top navigation bar, but registering will give you
access to more information about your order.
information relating to you and your order history are only available
to you if you provide the correct password that you create. After
providing your password, you can edit or delete your information at any
If you have forgotten your password, when logging in enter your email address and click on the
"forgot your password?" link below the entry form. A password reset email will then be sent to the
email address provided. To reset your password, click on the link provided in the email. You will
then be able to reset your password, your new password must be 8 characters long. Once you have
successfully reset your password, you will be able to login with the new password. If you have any
problems with the password reset process, please contact Customer Service at 1-866-439-4572.
easier. Cookies are bits of information that we automatically store on
standard on the internet and many major websites use them. Cookies
store on your computer do not contain any personal identifiable
information. If you do not wish to have a cookie on your system, you
can set your browser preferences to refuse them. Remember, if you
choose to do this, you will not be able to take full advantage of some
Feel Good Store.com's features (e.g. personalization and storage of
shopping cart items).
use the Secure Socket Layer (SSL) protocol, which is the most advanced
consumer online security technology available, to protect the security
of your online order information. SSL technology encrypts your order
information to protect it from being decoded by anyone other than
Feel Good Store.com
The priority replacement charge guarantees the speedy replacement of lost/damaged merchandise at no additional charge to you.
California Transparency in Supply Chains Act of 2010
FEEL GOOD STORE's SOCIAL RESPONSIBILITY STATEMENT
FEEL GOOD STORE VALUES
AT FEEL GOOD STORE, WE CARE ABOUT OUR EMPLOYEES
EQUAL EMPLOYMENT OPPORTUNITY ACT
It is Feel Good Store's policy to provide equal employment and advancement opportunity for all qualified individuals without distinction or discrimination because of race, color, gender, religion, age, national origin, disability, affectual preference, or marital status.
Complaints alleging violation of this policy will be given immediate attention and review. If the investigation reveals that the complaint has merit, prompt and appropriate action will be taken. It is our policy to ensure that all associates work in an environment free of intimidation and harassment whether verbal, physical, or sexual.
One of Feel Good Store's priorities is to maintain safety in the workplace and to adhere to all state and federal laws. In order to achieve this, Feel Good Store has implemented a safety committee that is comprised of employees from all departments. Monthly meetings are held to address concerns and to create initiatives to increase safety awareness among its employees. In addition, Feel Good Store is part of the Cleveland Southwest Safety Council, receiving consecutive awards for a low number of injuries in the workplace.
At Feel Good Storewe encourage our employees to lead a healthy and active lifestyle. In order to accomplish this, Feel Good Store has created a Wellness Committee. Members meet monthly to create activities to motivate employees and provide tools to help achieve a healthy lifestyle.
Feel Good Store takes pride in having a welcoming and family oriented atmosphere. Feel Good Store holds numerous activities each year to help boost morale and foster teamwork and togetherness.
Feel Good Store cares about continuing education and provides tuition reimbursement to employees interested in continuing education.
AT FEEL GOOD STORE, WE CARE ABOUT OUR COMMUNITY
Feel Good Store takes pride in our commitment to the community. Each year we continue to give back by contributing to the following:
Each year, our employees continue to contribute to the United Way through one-time donations and payroll deductions. In addition, we hold multiple raffles, candy sales, and an annual lunch and bake sale. All proceeds are donated to the United Way to help the American Cancer Society, American Heart Association, American Red Cross, Arthritis Foundation of N.E. Ohio, Cleveland Housing Network, Center for Families & Children, Visiting Nurse Association, and many others.
MIDDLEBURG HEIGHTS FOOD PANTRY
We place boxes in every department to collect for the food Pantry. For years, we have consistently been the largest contributor in the city of Middleburg Heights.
AMERICAN RED CROSS
We hold multiple blood drives a year, and also make monetary contributions through the United Way.
Laura's Home serves women and children who are in-crisis in the Cleveland area. Each year Feel Good Store promotes "The Giving Tree." Ornaments with children of a specific gender and age are placed on the tree. Employees are encouraged to pick an ornament from the tree and donate a gift. These gifts go directly to Laura's Home to help their mission in providing for women and children.
CLEVELAND CORPORATE CHALLENGE
This challenge promotes company camaraderie, employee wellness, business networking and most importantly helps local charities. Feel Good Store has competed in the corporate challenge since 2008.
OPERATION HOMEWARD EMBRACE
Operation Homeward Embrace was started by employees at Feel Good Store. The goal is to provide comfortable blankets for those soldiers who are coming home injured.
PLANET AID, NORTHEAST CARE, TRANSITIONAL HOUSING & RESOURCE MOTHERS
When possible, Feel Good Store donates a variety of products that help provide a stable living environment for those in need.
Woofstock raises funds for the Geauga Humane Society to provide homeless animals a clean shelter, medical care, & food.
AT Feel Good Store WE CARE ABOUT THE ENVIRONMENT
At Feel Good Store, even the smallest efforts can make an impact. Feel Good Store's Green team meets quarterly, implementing processes to ensure we are recycling, conserving energy, and overall doing our due diligence to protect the environment. Back to top of FAQs.